Approach

Who we are > Governance

Approach

Who we are > Governance

Approach

The sustainability of Yoma Bank’s Business Model depends on its ability to understand and respond to the needs and expectations of its stakeholders. Creating sustainable long-term value for shareholders and stakeholders remains a key responsibility of the Board of Directors.

Yoma Bank is continuing to strengthen and formalize its sustainability approach by integrating environmental, social and governance (ESG) considerations into its business practices and decision-making processes. The Bank is committed to enhancing its sustainability framework and reporting its progress transparently to stakeholders.

Learn more about our Business Model here.

Sustainability Strategy

Our Sustainability Manager

At Yoma Bank, sustainability and ESG‑related responsibilities are overseen by the Enterprise Risk Management (ERM) Department. The Head of ERM coordinates the Bank’s sustainability initiatives, including environmental, social, governance, and risk management matters, and works closely with relevant stakeholders across the organization.

Our stakeholders’ Mapping

StakeholdersHow we engageIssues we engage on
Shareholders­
  • Annual General Meeting
  • Investor relations function
  • Corporate reporting
  • Business performance
  • Corporate governance
  • Sustainability
  • Innovation
  • Compliance
Regulators
  • Meetings
  • Industry associations such as Myanmar Banks Association (MBA)
  • Regulatory Governance department
  • Reporting
  • Corporate Governance
  • Compliance
  • Business performance
  • AML/CFT
Customers
  • Branches
  • Surveys
  • Website
  • Social media
  • Events
  • Digital Banking channels
  • Customer Care Center
  • Customer experience and customer satisfaction
  • Financial literacy
  • Security
Employees
  • Surveys
  • Townhall meetings
  • Intranet
  • Social Media
  • Performance reviews
  • Health and safety
  • Diversity
  • Career development
  • Training
  • Working conditions
  • Business ethics
  • Business performance
  • Strategy
Business partners
  • Supplier qualification
  • Contract negotiation
  • Due Diligence process
  • One-on-one meetings
  • Contract performance
  • Business ethics
Community
  • Website
  • Social Media
  • Customer Care Center
  • Events
  • Press Release
  • Road Show
  • Shared value
  • Business opportunity
  • Sustainability
  • Financial inclusion programs

Creating Shared Value

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