Approach

Who we are > Governance

Approach

Who we are > Governance

Approach

The sustainability of Yoma Bank’s business model relies on our ability to understand and meet the expectations of our stakeholders. Ensuring that the Bank creates long term-value that benefit its shareholders and stakeholders is one of the responsibilities of our Board of Directors.

Yoma Bank is currently working on structuring its sustainability approach. The Corporate Affairs Division is tasked with structuring our approach and reporting our results, transparently.

Our stakeholders’ ecosystem

 

StakeholdersHow we engageIssues we engage on
Shareholders­
– Annual General Meetings
– Investor Relations departments
– Corporate reporting
  • Business performance
  • Corporate governance
  • Sustainability
  • Innovation
  • Compliance
Regulators– Meetings

– Industry associations
– A Compliance Officer who is part of our Management Team
– Reporting
  • Corporate Governance
  • Compliance
  • Business performance
Clients– Surveys

– Network of branches
– Website
– Social media
– Product and services brochures
– Events
  • Customer experience and customer satisfaction
  • Financial literacy
  • Security
Employees– Surveys

– Townhall meetings
– Intranet
– Social Media
– Performance reviews
  • Health and safety
  • Diversity
  • Career development
  • Training
  • Working conditions
  • Business ethics
Business partners
– Supplier qualification
– Contract negotiation
– Audits

– One-on-one meetings

  • Contract performance
  • Business ethics
Civil society / NGOs
– One-on-one meetings
– Partnerships

– Ad hoc consultation

  • Shared value
  • Business performance
  • Sustainability

Creating shared value

 

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