Approach
The sustainability of Yoma Bank’s business model relies on our ability to understand and meet the expectations of our stakeholders. Ensuring that the Bank creates long term-value that benefit its shareholders and stakeholders is one of the responsibilities of our Board of Directors.
Yoma Bank is currently working on structuring its sustainability approach. The Corporate Affairs Division is tasked with structuring our approach and reporting our results, transparently.
Our stakeholders’ ecosystem
| Stakeholders | How we engage | Issues we engage on |
| Shareholders | – Annual General Meetings – Investor Relations departments – Corporate reporting |
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| Regulators | – Meetings – Industry associations – A Compliance Officer who is part of our Management Team – Reporting |
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| Clients | – Surveys – Network of branches – Website – Social media – Product and services brochures – Events |
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| Employees | – Surveys – Townhall meetings – Intranet – Social Media – Performance reviews |
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| Business partners | – Supplier qualification – Contract negotiation – Audits – One-on-one meetings |
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| Civil society / NGOs | – One-on-one meetings – Partnerships – Ad hoc consultation |
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Creating shared value
