Customer Assist Program

Customer Assist Program

Financial Assistance Program


Yoma Bank understands that the impacts of COVID-19 has created difficult personal and business situations for everyone, which is why we launched these relief programs. They are designed to ease your financial burdens and provide you with some room to breathe, so that you can concentrate on the things that matter the most.

All business customers with Corporate, SME, Agri and Trade loans which are less than 90 days past due are eligible for application.

Our SME Specialists and Relationship Managers are here for you, equipped with the knowledge to explain the different types of relief packages and to help you select the type of relief that is right for you. Once you’ve agreed on a plan, your SME Specialist or Relationship Manager can help you make your application.

Current program is for business customers.

If you meet the application criteria set out for the relief program you’ve chosen, your SME Specialist or Relationship Manager will be in contact with you throughout the process with live updates. On average, a standard application will be processed within 3 to 5 working days.

Your repayments can be deferred until the 31st of December 2021.

On occasions there may be delays due to public holidays or weekends, but rest assured your application is being processed as fast as possible. If you have any questions or would like a status update, please contact your SME Specialist or Relationship Manager.

The documents required for the application differs from case to case. Your SME Specialist or Relationship Manager will be able to help you navigate the application requirements.

Yes, however in that instance, your relief program will only provide you with relief for 1 payment cycle.

Program Duration – from 1st September to 31st December 2021.

After the relief program ends, your loan repayment schedule will return to its original status.