Frequently Asked Questions

Customer care > FAQs

Frequently Asked Questions

Customer care > FAQs

FAQS for Digital Banking

Please go to the nearest Yoma Bank branch and do not forget to bring NRC/Passport.

  • Step 1: Log in User ID and Username from SMS provided from Yoma Bank.
  • Step 2: Type the password from SMS provided from Yoma Bank.
  • Step 3: Set up the new password.
  • Step 4: Type One Time Password (OTP) within 5 min from SMS which will receive.
  • Step 5: Please choose PIN or PATTERN for unlock method.
  • Step 6 (Optional): Set up Face ID or Fingerprint if you want to.
  • Step 7: Mobile Banking is ready to access

If you have any issue, please check here or contact Yoma Bank 24/7 Customer Care Center 9662 or 097 9662 9662.

1. Put log in ID and Username from SMS which was sent to you for activation (or) mobile phone number used to open your account.

2. Next – choose “I forgot my password”.

3. Then, it will show the login or username that you have filled in on the first page.
– Please fill in your ACCOUNT NUMBER.
– Please fill in Date of Birth.
– Please fill in mobile number which was used to open account starting with ‘9’or’09’.
– Please fill in email address which was used to open account. If you don’t know that email address, you can pass this and go to next section.

4. Next – you will get OTP via email or mobile number. Fill in that password in the ‘SMS password’ field.

5. Please set new password and confirm password, then save.

6. Please choose either PIN or PATTERN for unlock method.

7. Then you can use face ID or fingerprint if you want to. (Optional)

8. You can use Mobile Banking.

If you have any issue, please check here or contact Yoma Bank 24/7 Customer Care Center 9662 or 09796629662.

  • 1. Login to online/ mobile banking.
  • 2. Select ‘Own Account Transfer’ option from the main menu.
  • 3. Choose your account where you want to transfer from.
  • 4. Choose your account where you want to transfer to.
  • 5. Please type in the amount you want to transfer, then press ‘Send’.
  • 6. Then click ‘Confirm’
If you have any issue, please check here or contact Yoma Bank 24/7  Customer Care Center 9662 or 097 9662 9662.

  • 1. Login to online/ mobile banking.
  • 2. Select ‘Send Money’ option from the main menu.
  • 3. Choose ‘Partners’ (if you want to send a new partner, you have to fill in your partner’s name and account number).
  • 4. Please type in the amount you want to transfer.
  • 5. Please type in payment reference (optional).
  • 6. Select Account where do you want to transfer from.
  • 7. Select transfer time and press ‘Send’.
  • 8. Then, check account number and details
  • 9. Then choose sign (where need to confirm PIN), then press ‘OK’.
If you have any issue, please check here or contact Yoma Bank 24/7 Customer Care Center 9662 or 09796629662.”

Please contact to Yoma Bank 24/7 Customer Care Center – 9662 or 097 9662 9662 or Yoma Bank official Facebook page or go to nearest branch during the operation hour. Please do not forget to bring NRC/Passport.

  • 1. Login to online/ mobile banking.
  • 2. Choose ‘Accounts’ option from the main menu.
  • 3. Selcect the account that you need statement for.
  • 4. At account details, click down arrow to show dropdown list.
  • 5. Click ‘Statements’ at bottom of page and choose desired previous months.
  • 6. Select the month which you need statement for.
  • 7. You can view the statement at the online link
If you have any issue, please go to nearest branch to get help and do not forget to bring NRC/Passport.

You cannot update your personal information on Yoma Bank Mobile Application.

For your safety and security, you will need to visit nearest Yoma Bank branch to update your personal information and do not forget to bring NRC/Passport.

FAQS for Accounts

These are :

For more information, please contact to Yoma Bank 24/7 call center – 9662 or 097 9662 9662 or Yoma Bank official Facebook page or go to nearest branch during the operation hour and do not forget to bring NRC/Passport.

FAQS for Loans

These are :

For more information, please contact to Yoma Bank 24/7 call center – 9662 or 097 9662 9662 or Yoma Bank official Facebook page or go to nearest branch during the operation hour and do not forget to bring NRC/Passport.

FAQS for General Help

You can contact Yoma Bank at:
24/7 Customer Care Center – 9662 or 097 9662 9662 or
Yoma Bank official Facebook page or
Email: [email protected] or

Visit our nearest branch during the operation hour.

You can check locations of our branches here.

You can check check locations of our ATMs here.

You can go to the nearest branch and request a statement which can be issued on the day. Please do not forget to bring NRC/Passport.

Our current branch opening hours are 9:30 AM to 2:30 PM. Here is the branch list and do not forget to bring NRC/Passport.

We love to hear from you. Please send your feedback to [email protected] or Yoma Bank Facebook messenger (Blue mark). You can also call Yoma Bank 24/7 Customer Care Center on 9662 or 097 9662 9662 or visit us at the nearest branch during opening hours.

You can check all the interest rate of accounts on our website at www.yomabank.net and on Yoma Bank Mobile Application. For more information, please contact Yoma Bank Facebook messenger (Blue mark) or call Yoma Bank 24/7 Customer Care Center on 9662 or 097 9662 9662.

Please visit your nearest Yoma Bank branch with your NRC or Passport and we will be happy to assist.

To change the MPU card PIN number:
  • 1. Insert the card into the ATM and choose languages.
  • 2. Type in current PIN number (or) the 6 digits PIN send to you on SMS from Yoma Bank.
  • 3. Please choose ‘PIN change’ from menu screen.
  • 4. Type again in current PIN number (or) the 6 digits PIN send to you on SMS from Yoma Bank.
  • 5. Type in the new 6 digits that you want to change.
  • 6. Please type in the same new 6 numbers in again.
  • 7. PIN change is success.
If you have any issue, please go to nearest branch to get help and do not forget to bring NRC/Passport.

Please go to the nearest branch for further assistant and do not forget to bring NRC/Passport.

Please contact Yoma Bank 24/7 Customer Care Center – 9662 or 097 9662 9662 immediately.

Please contact Yoma Bank 24/7 Customer Care Center – 9662 or 097 9662 9662 immediately.

Please contact to Yoma Bank 24/7 Customer Care Center  – 9662 or 097 9662 9662 or Yoma Bank official Facebook page or go to the nearest branch during the operation hour. And please do not forget to bring NRC/Passport.

FAQS for Security Tips

Yoma Bank never asked for OTP, PIN and Password from any of the customers. If there is any unsolicited SMSs or Emails, do not easily/quickly click URL links.

  • Keep your ATM cards safe and always be alert of the surroundings when using them. If anything looks suspicious when you are at ATM, come back later or use another ATM.
  • When making payments at POS machines, check the amount carefully. Be careful not to let others see your card’s PIN number and do not give your card to anyone or let anyone use your card.
  • The PIN number of the card must not be written down anywhere and never share it with anyone.
  • Regularly check your bank account balance and transactions either at the bank branch or via Yoma Bank Mobile Banking Application.
If you find any suspicious transactions, please contact the Yoma Bank Customer Care Center on 9662 immediately.

When your ATM card is lost/damaged, you must immediately report to Yoma Bank Customer Care Center at 9662 or 09-79662-9662 to block the card or visit the nearest Yoma Bank branch during bank opening hours to get assistance. And please apply for replacement card with identification document (NRC/Passport) with a fee of 5,000Ks at any nearest Yoma Bank branches.

Only the information from certified Yoma Bank Limited Facebook Page with Blue Mark created by Yoma Bank is official. Other pages or Groups using the name of Yoma Bank are not authorized by Yoma Bank.

To ensure the security of your account, you should be the only one to use your MPU card and secured passwords. Do not share any PIN or password with anyone.

Yoma Bank employees NEVER request customers’ personal information such as Yoma Bank Mobile Banking Password, One Time Password-OTP, PIN Number, Security Questions at all.
If you encounter with such fake accounts using the name of Yoma Bank, you can report to or verify with Yoma Bank official Facebook page (Blue Mark) or send email to Yoma Bank’s official email ([email protected]) or contact Yoma Bank Customer Care Center on 9662 immediately. You can also visit and enquire to the nearest Yoma Bank branch for further instruction.

Digital Banking

Please go to the nearest Yoma Bank branch and do not forget to bring NRC/Passport.

  • Step 1: Log in User ID and Username from SMS provided from Yoma Bank.
  • Step 2: Type the password from SMS provided from Yoma Bank.
  • Step 3: Set up the new password.
  • Step 4: Type One Time Password (OTP) within 5 min from SMS which will receive.
  • Step 5: Please choose PIN or PATTERN for unlock method.
  • Step 6 (Optional): Set up Face ID or Fingerprint if you want to.
  • Step 7: Mobile Banking is ready to access.
If you have any issue, please check here or contact Yoma Bank 24/7 Customer Care Center 9662 or 097 9662 9662.

  • 1. Put log in ID and Username from SMS which was sent to you for activation (or) mobile phone number used to open your account.
  • 2. Next – choose “I forgot my password”.
  • 3. Then, it will show the login or username that you have filled in on the first page.
    – Please fill in your ACCOUNT NUMBER.
    – Please fill in Date of Birth.
    – Please fill in mobile number which was used to open account starting with ‘9’or’09’.
    – Please fill in email address which was used to open account. If you don’t know that email address, you can pass this and go to next section.
  • 4. Next – you will get OTP via email or mobile number. Fill in that password in the ‘SMS password’ field.
  • 5. Please set new password and confirm password, then save.
  • 6. Please choose either PIN or PATTERN for unlock method.
  • 7. Then you can use face ID or fingerprint if you want to. (Optional)
  • 8. You can use Mobile Banking.
If you have any issue, please check here or contact Yoma Bank 24/7 Customer Care Center 9662 or 09796629662.

  • 1. Login to online/ mobile banking.
  • 2. Select ‘Own Account Transfer’ option from the main menu.
  • 3. Choose your account where you want to transfer from.
  • 4. Choose your account where you want to transfer to.
  • 5. Please type in the amount you want to transfer, then press ‘Send’.
  • 6. Then click ‘Confirm’

If you have any issue, please check here or contact Yoma Bank 24/7  Customer Care Center 9662 or 097 9662 9662.

  • 1. Login to online/ mobile banking.
  • 2. Select ‘Send Money’ option from the main menu.
  • 3. Choose ‘Partners’ (if you want to send a new partner, you have to fill in your partner’s name and account number).
  • 4. Please type in the amount you want to transfer.
  • 5. Please type in payment reference (optional).
  • 6. Select Account where do you want to transfer from.
  • 7. Select transfer time and press ‘Send’.
  • 8. Then, check account number and details
  • 9. Then choose sign (where need to confirm PIN), then press ‘OK’.
If you have any issue, please check here or contact Yoma Bank 24/7  Customer Care Center 9662 or 097 9662 9662.

Please contact to Yoma Bank 24/7 Customer Care Center – 9662 or 097 9662 9662 or Yoma Bank official Facebook page or go to nearest branch during the operation hour. Please do not forget to bring NRC/Passport.

  • 1. Login to online/mobile banking.
  • 2. Choose ‘Accounts’ option from the main menu.
  • 3. Selcect the account that you need statement for.
  • 4. At account details, click down arrow to show dropdown list.
  • 5. Click ‘Statements’ at bottom of page and choose desired previous months.
  • 6. Select the month which you need statement for.
  • 7. You can view the statement at the online link
If you have any issue, please go to nearest branch to get help and do not forget to bring NRC/Passport.

You cannot update your personal information on Yoma Bank Mobile Application.

For your safety and security, you will need to visit nearest Yoma Bank branch to update your personal information and do not forget to bring NRC/Passport.

Accounts

These are :

For more information, please contact to Yoma Bank 24/7 call center – 9662 or 097 9662 9662 or Yoma Bank official Facebook page or go to nearest branch during operation hour and do not forget to bring NRC/Passport.

Loans

These are :

For more information, please contact to Yoma Bank 24/7 call center – 9662 or 097 9662 9662 or Yoma Bank official Facebook page or go to nearest branch during the operation hour and do not forget to bring NRC/Passport.

General Help

You can contact Yoma Bank at:
24/7 Customer Care Center – 9662 or 097 9662 9662 or
Yoma Bank official Facebook page or
Email: [email protected] or

Visit our nearest branch during the operation hour.

You can check locations of our branches here.

You can check locations of our branches here.

You can go to the nearest branch and request a statement which can be issued on the day. Please do not forget to bring NRC/Passport.

Our current branch opening hours are 9:30 AM to 2:30 PM. Here is the branch list and do not forget to bring NRC/Passport.

We love to hear from you. Please send your feedback to [email protected] or Yoma Bank Facebook messenger (Blue mark). You can also call Yoma Bank 24/7 Customer Care Center on 9662 or 097 9662 9662 or visit us at the nearest branch during opening hours.

You can check all the interest rate of accounts on our website at www.yomabank.net and on Yoma Bank Mobile Application. For more information, please contact Yoma Bank Facebook messenger (Blue mark) or call Yoma Bank 24/7 Customer Care Center on 9662 or 097 9662 9662.

Please visit your nearest Yoma Bank branch with your NRC or Passport and we will be happy to assist.

To change the MPU card PIN number:
  • 1. Insert the card into the ATM and choose languages.
  • 2. Type in current PIN number (or) the 6 digits PIN send to you on SMS from Yoma Bank.
  • 3. Please choose ‘PIN change’ from menu screen.
  • 4. Type again in current PIN number (or) the 6 digits PIN send to you on SMS from Yoma Bank.
  • 5. Type in the new 6 digits that you want to change.
  • 6. Please type in the same new 6 numbers in again.
  • 7. PIN change is success.
If you have any issue, please go to nearest branch to get help and do not forget to bring NRC/Passport.

Please go to the nearest branch for further assistant and do not forget to bring NRC/Passport.

Please contact Yoma Bank 24/7 Customer Care Center – 9662 or 097 9662 9662 immediately.

Please contact Yoma Bank 24/7 Customer Care Center – 9662 or 097 9662 9662 immediately.

Please contact to Yoma Bank 24/7 Customer Care Center  – 9662 or 097 9662 9662 or Yoma Bank official Facebook page or go to the nearest branch during the operation hour. And please do not forget to bring NRC/Passport.

Security Tips

Yoma Bank never asked for OTP, PIN and Password from any of the customers. If there is any unsolicited SMSs or Emails, do not easily/quickly click URL links.

  • Keep your ATM cards safe and always be alert of the surroundings when using them. If anything looks suspicious when you are at ATM, come back later or use another ATM.
  • When making payments at POS machines, check the amount carefully. Be careful not to let others see your card’s PIN number and do not give your card to anyone or let anyone use your card.
  • The PIN number of the card must not be written down anywhere and never share it with anyone.
  • Regularly check your bank account balance and transactions either at the bank branch or via Yoma Bank Mobile Banking Application.
If you find any suspicious transactions, please contact the Yoma Bank Customer Care Center on 9662 immediately.

When your ATM card is lost/damaged, you must immediately report to Yoma Bank Customer Care Center at 9662 or 09-79662-9662 to block the card or visit the nearest Yoma Bank branch during bank opening hours to get assistance. And please apply for replacement card with identification document (NRC/Passport) with a fee of 5,000Ks at any nearest Yoma Bank branches.

Only the information from certified Yoma Bank Limited Facebook Page with Blue Mark created by Yoma Bank is official. Other pages or Groups using the name of Yoma Bank are not authorized by Yoma Bank.

To ensure the security of your account, you should be the only one to use your MPU card and secured passwords. Do not share any PIN or password with anyone.

Yoma Bank employees NEVER request customers’ personal information such as Yoma Bank Mobile Banking Password, One Time Password-OTP, PIN Number, Security Questions at all.
If you encounter with such fake accounts using the name of Yoma Bank, you can report to or verify with Yoma Bank official Facebook page (Blue Mark) or send email to Yoma Bank’s official email ([email protected]) or contact Yoma Bank Customer Care Center on 9662 immediately. You can also visit and enquire to the nearest Yoma Bank branch for further instruction.